Privacy Policy
Robo-Soft LLC (“Robo-Soft”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information entrusted to us. As a provider of Commodity Trading and Risk Management (CTRM) solutions, Microsoft Dynamics 365 extensions, ERP integrations, and cloud-based enterprise software, we recognize the importance of handling personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit our website, interact with our products or services, request information, attend events, or communicate with our team.
By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information in accordance with applicable data protection laws.
1. Information We Collect
Depending on how you interact with Robo-Soft, we may collect different categories of information, including:
Personal Information
● Full name
● Job title
● Company name
● Business email address
● Telephone number
● Mailing address
● Country or region
● Professional profile information you voluntarily provide
Personal Information
● Full name
● Job title
● Company name
● Business email address
● Telephone number
● Mailing address
● Country or region
● Professional profile information you voluntarily provide
Business Information
When engaging with our enterprise solutions or requesting demonstrations, we may collect information relating to your organization, including:
● Industry sector
● Commodity markets served
● Business requirements
● ERP environment
● Microsoft Dynamics platform information
● Project scope and implementation requirements
Technical Information
When you access our website or cloud-hosted services, we may automatically collect technical information such as:
● IP address
● Browser type and version
● Device information
● Operating system
● Referring website
● Pages visited
● Date and time of access
● Usage statistics
● Diagnostic and system log information
Marketing Preferences
Where permitted by law, we may collect your communication preferences, subscription choices, webinar registrations, and interests in our products or services.
2. How We Collect Information
We collect information directly from you as well as through automated technologies. Information may be collected when you:
● Request a product demonstration
● Download brochures, whitepapers, technical documentation, or case studies
● Contact our sales or support teams
● Complete enquiry or contact forms
● Register for webinars, conferences, or events
● Subscribe to newsletters or marketing communications
● Apply for employment opportunities
● Register for access to customer portals
● Request implementation or consulting services
● Interact with our website or cloud applications
We may also receive information from business partners, distributors, implementation partners, publicly available business directories, and professional networking platforms where permitted by applicable law.
3. How We Use Your Information
We process personal information only for legitimate business purposes, including:
● Responding to enquiries and requests
● Providing demonstrations of Robo-Soft products
● Delivering CTRM software, ERP extensions, and cloud services
● Managing customer accounts
● Providing technical support and customer service
● Delivering software updates and product notifications
● Managing implementation projects
● Improving our software, products, and services
● Conducting research and analytics
● Managing webinars, events, and training sessions
● Processing employment applications
● Sending marketing communications where legally permitted
● Complying with legal, regulatory, and contractual obligations
● Protecting the security and integrity of our systems
Where applicable, we process personal information based on contractual necessity, legitimate business interests, legal obligations, or your consent.
4. Sharing Your Information
Robo-Soft does not sell personal information.
We may share your information with carefully selected third parties where necessary to operate our business, including:
● Cloud hosting providers
● Microsoft and Microsoft Dynamics ecosystem partners
● Technology infrastructure providers
● Professional advisers
● Implementation partners
● Customer support providers
● Marketing automation platforms
● Event management providers
● Payment service providers where applicable
Each third party is contractually required to maintain appropriate safeguards and may only process personal information for the agreed business purposes.
We may also disclose information where required to:
● comply with applicable laws or regulations;
● respond to lawful governmental requests;
● protect our legal rights or property;
● investigate suspected fraud or cybersecurity incidents; or
● facilitate a merger, acquisition, restructuring, or sale of business assets.
5. International Data Transfers
As an international technology company, Robo-Soft may process or store personal information in countries outside the United Arab Emirates.
Your information may be transferred to our affiliates, cloud service providers, technology partners, or authorized subcontractors located in jurisdictions where we operate or where our infrastructure is hosted.
Whenever personal information is transferred internationally, we implement appropriate technical, contractual, and organizational safeguards designed to protect your information in accordance with applicable data protection laws.
6. Data Security
Protecting customer information is fundamental to our business.
Robo-Soft maintains administrative, technical, and physical safeguards designed to protect
personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Our security practices may include:
● encrypted communications;
● secure cloud infrastructure;
● network firewalls;
● intrusion detection and monitoring;
● multi-factor authentication;
● role-based access controls;
● secure backup and disaster recovery procedures;
● vulnerability assessments;
● security patch management; and
● regular internal security reviews.
While we employ commercially reasonable measures to protect information, no internet
transmission or electronic storage system can be guaranteed to be completely secure.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, understand website usage, enhance user experience, and support website performance.
Cookies may be used to:
● remember user preferences;
● maintain secure sessions;
● analyse website traffic;
● measure marketing effectiveness;
● improve website performance; and
● personalize content.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our website.
8. Third-Party Websites
Our website may contain links to websites operated by third parties, including Microsoft, implementation partners, event organizers, industry associations, or other external resources.
These websites operate independently from Robo-Soft and maintain their own privacy practices.
We encourage users to review the privacy policies of any external website before submitting personal information. Robo-Soft is not responsible for the privacy, security, or content of third-party websites.
9. Your Rights
Subject to applicable law, you may have the right to:
● request access to your personal information;
● request correction of inaccurate information;
● request deletion of personal information where legally permitted;
● restrict or object to certain processing activities;
● withdraw consent where processing relies upon consent;
● request portability of your information where applicable; and
● opt out of receiving marketing communications.
Requests relating to personal information may be submitted using the contact information provided below. We may request proof of identity before processing certain requests to protect your information.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including the provision of products and services, contractual obligations, legal compliance, dispute resolution, and legitimate business requirements.
When personal information is no longer required, it will be securely deleted, anonymized, or archived in accordance with our internal retention policies and applicable legal requirements.
11. Changes to this Privacy Policy
Robo-Soft may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal obligations, or regulatory requirements.
Any revised version will be published on this page together with the updated effective date. Where changes materially affect the way we process personal information, we may provide additional notice through our website or by other appropriate communication methods where required by law.
Your continued use of our website or services after any updates become effective constitutes acceptance of the revised Privacy Policy.
12. Contact Information
If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like additional information regarding how Robo-Soft processes personal information,
please contact us.
Robo-Soft LLC
United Arab Emirates
Email: privacy@robo-soft.com
Website: www.robo-soft.com
Please include sufficient details regarding your enquiry so that we can respond promptly. We may request verification of your identity before disclosing or modifying personal information.